Privacy Policy

1.1 Purpose

The purpose of this Privacy Policy is to explain how Tyreplus Kununurra collects, uses, stores, protects and discloses personal information and to establish appropriate practices for protecting the privacy of our customers, business and fleet clients, suppliers and other individuals who interact with us.

This policy supports our commitment to responsible information management and compliance with applicable Australian privacy requirements.

1.2 Scope

This policy applies to personal information collected or managed through Tyreplus Kununurra's operations, including information received through our website, customer enquiries, quotes and bookings, workshop and customer management systems, email, telephone, social media, marketing platforms, photographs and video, fleet accounts and other approved business systems.

It applies to directors, employees, contractors and other authorised persons who may have access to personal information.

Where information is collected or managed through a national Tyreplus, Michelin Australia or Michelin Group system or service, the relevant Tyreplus/Michelin privacy requirements may also apply.

Tyreplus Kununurra takes reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

Our privacy risk management includes:

• limiting the collection of personal information to what is reasonably required;
• restricting access to authorised personnel;
• using appropriate passwords, authentication and security controls;
• taking care when handling customer information through email and digital systems;
• minimising identifying information shown in publicly used photographs and video;
• considering privacy and security when introducing new systems or service providers;
• respecting customer marketing preferences;
• requiring suspected privacy or data-security incidents to be reported to management; and
• reviewing and responding appropriately to privacy incidents or data breaches.

Privacy risks are reviewed as our systems, website, technology and business operations change.

Tyreplus Kununurra respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how Tyreplus Kununurra collects, holds, uses and discloses personal information when you:

• purchase products or services from us;
• request a quote or make an enquiry;
• visit or interact with our website;
• use our online Tyreplus Assistant;
• communicate with us by telephone, email, social media or in person;
• subscribe to marketing communications;
• provide feedback;
• operate a fleet or business account with us; or
• otherwise interact with Tyreplus Kununurra.

We seek to handle personal information consistently with applicable Australian privacy laws and the Australian Privacy Principles (APPs).

Tyreplus Kununurra operates as part of the Tyreplus network.

This Privacy Policy relates specifically to personal information collected, held or managed through the local operations of Tyreplus Kununurra.

Certain Tyreplus services, systems, promotions, websites and other activities may be operated or controlled by the Tyreplus Network, Michelin, or another member of the Michelin Group.

Where your personal information is collected or processed through those services or systems, the applicable Tyreplus/Michelin Australia Privacy Policy may also apply.

This Privacy Policy should therefore be read together with the national Tyreplus/Michelin privacy information where relevant.

Where a third-party platform or service is used, that provider's privacy terms may also apply.

The information we collect depends on how you interact with us. It may include:

5.1 Contact information

• name;
• telephone or mobile number;
• email address;
• business name;
• fleet name;
• postal or business address, where required; and
• other contact details you provide to us.

5.2 Vehicle and service information

We may collect information relating to your vehicle or fleet, including:

• vehicle make and model;
• vehicle registration;
• tyre size;
• tyre type;
• wheel and tyre information;
• vehicle or fleet details;
• products purchased;
• services performed;
• quotes;
• job history;
• service history;
• photographs relating to work undertaken;
• notes relating to the vehicle or work requested; and
• other information reasonably required to supply products or services.

5.3 Business and fleet customer information

For business, trade and fleet customers, we may also collect information such as:

• business or trading name;
• contact persons;
• ABN or other business information where required;
• fleet information;
• authorised personnel;
• purchase order information;
• account information;
• invoicing details; and
• transaction and service records.

5.4 Communications

We may retain information contained in communications with us, including:

• emails;
• telephone enquiries and notes;
• website enquiries;
• chatbot enquiries;
• quote requests;
• customer feedback;
• complaints;
• social media communications; and
• correspondence relating to products or services.

Our website provides several ways for customers to communicate with Tyreplus Kununurra.

6.1 Quote and booking enquiries

Our website quote/booking form may collect:

• name;
• telephone number;
• email address;
• vehicle make and model;
• the product or service required;
• business or fleet name;
• information entered into the message field; and
• your marketing preference.

6.2 Tyreplus Assistant

Our website includes a Tyreplus Kununurra Assistant which helps customers identify the type of tyre, battery or other assistance they require.

During this process we may collect:

• name;
• telephone number;
• email address;
• vehicle information;
• tyre size;
• enquiry details; and
• notes you choose to provide.

Information submitted through the Assistant may be stored within our website's backend enquiry system and provided to the Tyreplus Kununurra team so that we can respond to your enquiry.

The Assistant is intended to help collect and direct customer enquiries. Customers should avoid entering sensitive personal information that is not necessary for their enquiry.

6.3 Website feedback

If you provide feedback through our website, we may collect:

• your name;
• telephone number or email address, where provided; and
• the feedback or comments you submit.

6.4 Newsletter subscription

Visitors may choose to subscribe to Tyreplus Kununurra news, offers and updates.

The newsletter subscription form collects an email address.

Where a customer expressly opts in to marketing through another website form, we may also use the contact information provided for that purpose.

Tyreplus Kununurra does not currently use advertising pixels or advertising tracking technologies on its local website.

At the date of this Privacy Policy, our website does not use:

• Google Analytics;
• Meta/Facebook Pixel; or
• third-party advertising trackers.

Our website may use limited browser storage or similar technology to remember basic website preferences, such as whether a visitor has dismissed a website pop-up or the Tyreplus Assistant.

This information is used for website functionality rather than advertising tracking.

If our use of cookies, analytics or tracking technology materially changes, we may update this Privacy Policy and any applicable cookie notices.

Tyreplus Kununurra does not currently process payments through its local website.

Our website also does not currently allow customers to upload photographs, documents or other files through its enquiry forms.

Payments made directly to Tyreplus Kununurra through other approved payment methods may be processed by the relevant bank, payment provider or financial institution and may be subject to that provider's privacy and security terms.

Tyreplus Kununurra uses business and workshop management systems, including Marlin/Megabus GTX, to manage customer and operational information.

Information recorded in these systems may include:

• customer contact details;
• vehicle information;
• registration details;
• tyre information;
• quotes;
• invoices;
• products supplied;
• services performed;
• customer notes;
• transaction history;
• fleet information; and
• service and job history.

We use this information to operate our business, provide products and services, maintain appropriate business records, assist returning customers and manage customer and fleet relationships.

Tyreplus Kununurra uses electronic communication systems for business correspondence, enquiries, quotes, invoices and customer service.

This may include business email services and accounts operated through providers such as Microsoft Outlook and other authorised business communication systems.

We may retain emails and correspondence where reasonably necessary for:

• responding to enquiries;
• preparing and managing quotes;
• managing jobs;
• maintaining customer records;
• resolving disputes or complaints;
• maintaining accounting and business records; and
• meeting legal or regulatory obligations.

Tyreplus Kununurra uses Mailchimp to assist with mailing lists and marketing communications.

Information submitted through certain website forms may be provided to Mailchimp. Depending on the form used, this may include:

• name;
• email address;
• telephone number;
• vehicle information;
• service enquiry information; and
• marketing preferences.

We will use personal information for email marketing where you have opted in or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe function included in our marketing communications or by contacting Tyreplus Kununurra.

Unsubscribing from marketing does not prevent us from contacting you where reasonably necessary in relation to an existing enquiry, quote, booking, job, account or transaction.

Tyreplus Kununurra maintains a presence on platforms including:

• Facebook;
• Instagram;
• LinkedIn; and
• Google Business Profile.

If you communicate with us through one of these services, we may receive information associated with your profile and any information you choose to provide in your message, comment, review or interaction.

Information collected by those platforms is also subject to the privacy policies and terms of the relevant provider.

We may retain relevant communications where necessary to respond to an enquiry, manage customer service or maintain appropriate business records.

Tyreplus Kununurra may take photographs or video in connection with its workshop, vehicles, work performed, staff activities, events, sponsorships and business operations.

Photographs and video may be used for purposes including:

• documenting vehicle condition;
• documenting work performed;
• customer communication;
• training;
• workplace records;
• insurance or dispute management;
• business promotion;
• website content; and
• social media and marketing.

Where photographs or video are intended for public or promotional use, we take reasonable steps to minimise unnecessary identification of customers and other individuals. This may include avoiding or obscuring, where appropriate:

• customer faces;
• vehicle registration plates;
• paperwork;
• addresses;
• telephone numbers;
• invoices;
• computer screens; and
• other identifying information.

Where an individual is the identifiable subject of promotional content, we will seek appropriate permission where required.

We ask customers and visitors to advise our team if they have particular privacy concerns regarding photography or video at our premises.

We may collect, hold and use personal information to:

• provide tyres, batteries and other products;
• perform tyre fitting, wheel alignment, puncture repair and other services;
• prepare and provide quotes;
• respond to customer enquiries;
• manage bookings and jobs;
• communicate about the progress of work;
• identify suitable products for a customer's vehicle;
• maintain customer and vehicle service records;
• manage business and fleet accounts;
• issue invoices and receive payments;
• maintain accounting, taxation and business records;
• manage warranties and product claims;
• respond to complaints;
• improve our products and services;
• operate and improve our website;
• manage safety, security and fraud risks;
• communicate relevant offers or news where permitted;
• manage our social media and online presence; and
• comply with legal and regulatory obligations.

We do not sell customer personal information.

We may disclose personal information where reasonably necessary to organisations that assist us in operating our business or providing services. Depending on the circumstances, these may include:

• Tyreplus Pty Ltd;
• Michelin Australia Pty Ltd and relevant Michelin Group entities;
• tyre, battery and automotive suppliers;
• warranty providers;
• freight and logistics providers;
• IT and software providers;
• website and hosting providers;
• Mailchimp;
• email and communications providers;
• Marlin/Megabus GTX and related service providers;
• accountants, bookkeepers, insurers, lawyers and other professional advisers;
• banks and payment providers;
• government agencies, regulators, courts or law enforcement where required or authorised by law; and
• other service providers reasonably required to fulfil a customer's request.

We seek to disclose only the information reasonably required for the relevant purpose.

Our website and business operations rely on third-party technology and service providers. These providers may process or store information on our behalf.

Our website has been developed using Lovable technology. Information submitted to applications built using third-party technology may be processed using infrastructure and service providers involved in operating those applications.

We also use other third-party services including Mailchimp, Microsoft services and our business and workshop management systems.

Each third-party provider maintains its own privacy, security and data-handling practices.

We take reasonable steps when selecting and using service providers to protect the personal information entrusted to us.

Some technology, cloud, email, marketing or other service providers used by Tyreplus Kununurra may operate or store information outside Australia.

The countries in which information may be processed can change depending on a provider's infrastructure and sub-processors.

Where Australian privacy law applies to an overseas disclosure of personal information, we will take reasonable steps required by law in relation to that disclosure.

Customers should also be aware that third-party providers may process information in accordance with their own privacy policies, infrastructure arrangements and legal obligations.

Tyreplus Kununurra generally does not require sensitive information in order to provide normal tyre, vehicle or battery services.

Please do not provide health information or other sensitive personal information through website forms, chatbot messages, feedback forms or general enquiries unless it is genuinely necessary.

If sensitive information is provided to us, we will handle it in accordance with applicable privacy requirements.

Our website and automotive services are not specifically directed at children.

We do not intentionally seek to collect personal information from children through our website.

If a parent or guardian believes that a child has provided personal information to us without appropriate permission, they may contact us so that we can review the information and take appropriate action.

Tyreplus Kununurra takes reasonable steps to protect personal information against:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Measures may include, where appropriate:

• access controls;
• passwords and authentication;
• restricting system access to authorised personnel;
• reputable third-party software and cloud providers;
• staff procedures;
• physical security;
• secure business systems;
• software updates; and
• reasonable cybersecurity practices.

No internet transmission, electronic storage system or information system can be guaranteed to be completely secure.

If we become aware of a data breach, we will investigate and respond to it in accordance with applicable legal requirements, including notification obligations where they apply.

We retain personal information only for as long as reasonably required for our business, legal and operational purposes.

The period for which information is retained may depend on:

• the type of information;
• the nature of our relationship with the customer;
• warranty requirements;
• taxation and accounting obligations;
• legal requirements;
• insurance requirements;
• dispute resolution requirements; and
• legitimate business record-keeping needs.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it where required and practicable.

Some information may remain in secure backups for a limited period before being overwritten or deleted through normal system processes.

You may contact Tyreplus Kununurra if you would like to:

• request access to personal information we hold about you;
• correct information that is inaccurate or out of date;
• update your contact information;
• raise a concern about how your information has been handled; or
• request that we stop sending marketing communications.

We may need to verify your identity before providing access to or changing personal information.

There may be circumstances where access cannot be provided or information cannot immediately be deleted because we are required or permitted to retain it.

If you have a question, concern or complaint regarding privacy or the way Tyreplus Kununurra has handled your personal information, please contact us.

Please provide enough information for us to understand and investigate your concern. We will endeavour to respond within a reasonable period.

If your concern relates to information controlled by Tyreplus Pty Ltd, Michelin Australia Pty Ltd or a Michelin Group system, we may refer you to the relevant Michelin/Tyreplus privacy contact.

You may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Our website may contain links to websites, social media platforms or services operated by third parties.

We encourage you to review the privacy policy of a third-party service before providing personal information through that service.

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• new technology or systems;
• changes to our website;
• changes to the services we use; or
• changes to legal or regulatory requirements.

The current version will be published on our website with the date it was last updated.

This local Privacy Policy should be read together with the applicable Tyreplus and Michelin Australia privacy information where your information is collected, held or processed through national Tyreplus or Michelin systems, websites, promotions or services.

Where there is a difference between this local policy and a privacy notice applying to a specific Michelin/Tyreplus service, the notice applicable to that particular service or collection of information should be read in relation to that activity.